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Quality management

2 articles

MANAGEMENT OF THE QUALITY OF FINANCIAL SERVICES DURING IMPLEMENTATION OF FINANCIAL INNOVATIONS

Ashot Varazdat Matevosyan, Elena S. Petrenko, Anna V. Shkalenko, Elena G. Popkova
April 18, 2026 DOI: 10.24874/IJQR19.04-04
This paper addresses the specifics of managing financial services’ quality in the context of implementing financial innovations and digital transformations. The role of high quality of services in reliability, safety,…
Algorithmic models Digital transformations Financial innovations KPI Quality management Quality of financial services Risk management TQM
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MANAGEMENT OF THE QUALITY OF FINANCIAL SERVICES DURING IMPLEMENTATION OF FINANCIAL INNOVATIONS

Ashot Varazdat Matevosyan, Elena S. Petrenko, Ani Grigoryan, Elena G. Popkova
April 18, 2026 DOI: 10.24874/IJQR19.04-04
This paper addresses the specifics of managing financial services’ quality in the context of implementing financial innovations and digital transformations. The role of high quality of services in reliability, safety,…
Algorithmic models Digital transformations Financial innovations KPI Quality management Quality of financial services Risk management TQM
PDF
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